Ride Away Rentals LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you rent or use our vehicles, visit our website, or interact with our services.

By using our services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect both personal and non-personal information to provide you with safe, secure, and reliable rental services.

 

a. Personal Information

We may collect the following:

• Full name, date of birth, and contact information (email, phone number, address)

• Driver’s license information and government-issued ID

• Payment information (credit/debit card details, billing address, Zelle/Cash App info, etc.)

• Rental history and related documents

• Emergency contact information

 

b. Vehicle and Usage Information

Because our vehicles use keyless technology and dash cameras, we may collect:

• Vehicle location data through GPS tracking

• Vehicle status (locked/unlocked, mileage, fuel level, etc.)

• Dash camera recordings (interior/exterior, depending on vehicle) for security and insurance purposes

• Trip start and end times, routes, and driving behavior data (when applicable)

 

c. Website and App Data

When you use our website or mobile app, we may automatically collect:

• IP address, browser type, device information, and operating system

• Pages visited, time spent, and referring/exit pages

• Cookies and similar tracking technologies to enhance your experience

 

2. How We Use Your Information

We use the information we collect to:

• Verify your identity and eligibility to rent

• Manage reservations, payments, and vehicle access

• Communicate with you regarding your rental, account, or policy updates

• Ensure the security of our vehicles and protect against fraud, theft, or misuse

• Comply with legal obligations, law enforcement requests, or insurance claims

• Improve our services, website functionality, and customer support

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3. Information We Collect

We may collect personal information including your name, phone number, email address, driver’s license information, and rental details when you interact with our services.

 

4. How We Use Information

Information collected is used solely for:

• Vehicle rental services

• Reservation confirmations

• Payment reminders

• Account notifications

• Customer support communications

• Rental service updates

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5. Opting OUT of SMS Messages

To opt out of SMS messages, reply STOP or UNSUBSCRIBE to any message you receive.

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6. Message Frequency and Rates:
Message frequency varies. Message and data rates may apply.

 

7. Opt-Out and Help Instructions:

• To opt out of SMS messages, reply STOP to 832-995-2344 at any time.

• For help, reply HELP to 832-995-2344 or call 832-995-2344.

 

8. Data Sharing Policy

Ride Away Rentals does not sell, rent, trade, or share customer information, phone numbers, or SMS consent data with third parties, affiliates, or external organizations for marketing or promotional purposes.

No mobile opt-in data or SMS consent information will be shared with third parties under any circumstances.

Customer data is used strictly for internal operational purposes only.

 

9. Data Protection

We maintain administrative, technical, and physical safeguards designed to protect customer information from unauthorized access or disclosure.

 

10. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: For payment processing, identity verification, GPS and telematics services, and cloud storage

• Law Enforcement & Legal Entities: When required by law, court order, or to protect our rights and property

• Insurance Providers: In the event of accidents, claims, or investigations

• Business Partners: With trusted partners assisting in operations or customer support

All third parties are required to protect your information and use it only for authorized purposes.

 

11. GPS & Dash Camera Policy

For safety and accountability, most Ride Away Rentals vehicles are equipped with GPS tracking and dash cameras.

• GPS data may be accessed during active rentals, overdue returns, or investigations of theft, fraud, or policy violations.

• Dash cameras may record continuously while the vehicle is in operation.

• Recordings are stored securely and accessed only when necessary (e.g., accidents, insurance, disputes).

 

12. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill rental agreements

• Comply with legal or regulatory obligations

• Resolve disputes and enforce policies

Location and dashcam data are typically retained for 30–90 days, unless required longer for legal or insurance matters.

 

13. Your Privacy Rights

Depending on your location, you may have the right to:

• Access and request a copy of your personal data

• Request correction or deletion of your data (where legally permissible)

• Opt-out of certain data processing or communications

• File a complaint with a relevant privacy authority

To exercise these rights, please contact us using the information below.

 

14. Security of Your Information

We use administrative, technical, and physical safeguards to protect your information. However, no security system is 100% secure. By using our services, you acknowledge that data transmission and storage involve some level of risk.

 

15. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor without parental consent, we will take steps to delete it promptly.

 

16. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Effective Date.” We encourage you to review this policy regularly.

 

17. Contact Information

To exercise your rights or for questions, contact us at privacy@rideawayrentals.com or 832-995-2344